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Welcome to UltraConference frequently asked questions page!
If you cannot find the answer to your questions here, please contact our Customer Service.
Can participants use their cell phones to join the conference call?
Do I have to sign a service contract?
How do non-U.S. Residents join the call?
How is a per minute plan different from a flat rate plan?
How long does it take to set up an account?
How many people may participate on one call?
What if someone calls from a payphone?
What is the best way to invite participants to the call?
What kind of taxes would be added to my bill?
What plan would work best for my needs?
When will I be billed?
It will take 1-2 business days to approve your account and send you an email with dialing instructions.
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No! We value your business and know that once you have tried our service you will want to continue to use UltraConference because of the quality service and fantastic rates you will receive in return. We want to earn your business everyday and do not see the need to restrict your freedoms as a customer with binding contracts!
On the confirmation email, we have a portion you may copy which includes the information for the participants (excluding the Leader information). Copy and paste this information into an email or letter to be sent in the invitation to each Participant. They need a toll-free access number and a Participant Code.
A person that is not located in the US can dial the direct dial number (it would be a US number) and enter the Conference Passcode or you can outdial to the participant. Please note, that international outdial capability is not automatically enabled upon account activation. We require a hard copy of credit card authorization to be faxed to us and it may take up to 1 business day to turn this function on. You will be able to download the authorization form from your account management website after your account is approved and setup.
We can support as many people or sites as you need connected 3, 30, 300, and more. **If over 100 participants please contact us to reserve the lines.
You will be billed on the the 1st of every month.
If you access our system using a payphone within North America, a 30 cent payphone surcharge is applicable.
Yes you can use your cell phone to call our 800 access number and join a conference call. *Special Note to Cell Phone Users* Although access to our system is available from your cell phone through the toll-free number, your cell phone provider may/or may not charge you AIR TIME and other CHARGES. UltraConference.com is not responsible for charges assessed by your cellular provider. If you do not know these restrictions, contact your cellular provider.
Federal Excise tax 3% USF 8.7% Carrier recovery charge 1.98%
With a per minute plan participants would dial a toll-free number to access a conference call and account holder would be responsible for all charges. Number of participant with per minute plan is unlimited. With a flat rate, participants will dial a long distance number (404-area code) and they would be responsible for the long distance portion of their conference call. Account holder will pay a flat monthly fee and can use his/her account for unlimited number of calls. Number of participants, however, would be limited depending on the type of the flat rate plan.
If your company is making more than 1,000 minutes in conference calling per month (e.g., 5 participants x 10 conference calls x 30 minutes each), Flat rate plan might be a more cost efficient solution for your needs, assuming you have a low cost long distance provider.
Services provided by AccuConference
Cognigen Cellular - Cellular plans from major providers at discount rates!
CogniState Long Distance - 3.45¢/minute, great In-State rates!
Speakeasy - The highest quality Broadband experience!
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